Frequently Asked Questions

Creating a MyKalt account is quick and easy:

1. Download the MyKalt app from the App Store or Google Play
2. Provide your email address and phone number
3. Verify your identity with a government-issued ID
4. Set up your secure PIN and enable two-factor authentication
5. Start trading cryptocurrencies instantly

The entire process typically takes less than 10 minutes.

Identity verification helps us comply with regulations and keep your account secure:

• Upload a clear photo of your government-issued ID (passport, driver's license, or national ID)
• Take a selfie for identity confirmation
• Provide proof of address (utility bill or bank statement)

Verification usually takes 1-3 business days to complete.

Yes, you can update your contact information in your account settings. For security reasons, you'll need to verify the new email or phone number before the change takes effect.

MyKalt employs multiple layers of security to protect your funds and data:

• 256-bit SSL encryption for all data transmission
• Cold storage for the majority of cryptocurrency funds
• Multi-factor authentication (2FA) for account access
• Regular security audits by third-party experts
• Insurance coverage for digital assets
• Biometric authentication on supported devices

If you suspect unauthorized access to your account:

1. Immediately change your password and PIN
2. Enable or update your two-factor authentication
3. Contact our support team immediately
4. Review your transaction history for any suspicious activity
5. Consider freezing your account temporarily

Our 24/7 security team will investigate and help secure your account.

MyKalt supports over 100 cryptocurrencies including:

• Major coins: Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC)
• Stablecoins: USDT, USDC, BUSD
• DeFi tokens: UNI, COMP, AAVE
• Altcoins: ADA, DOT, LINK, and many more

We regularly add new cryptocurrencies based on demand and security assessments.

MyKalt offers competitive trading fees:

• Spot trading: 0.1% - 0.25% per transaction
• Instant buy/sell: 1.5% - 2.5%
• Withdrawal fees: Vary by cryptocurrency
• Deposit fees: Free for most methods

Premium users enjoy reduced fees and exclusive benefits.

You can deposit funds using several methods:

• Bank transfer: Direct deposit from your bank account
• Debit/Credit card: Instant deposits (fees apply)
• Cryptocurrency: Transfer from external wallets
• PayPal: Available in select regions
• Wire transfer: For large amounts

Withdrawal times depend on the method:

• Cryptocurrency: 10-30 minutes
• Bank transfer: 1-3 business days
• PayPal: Instant to 24 hours
• Wire transfer: 1-5 business days

First-time withdrawals may require additional verification.

Transactions may be pending due to:

• Network congestion: High traffic on the blockchain
• Low fees: Transaction fee too low for priority processing
• Security checks: Additional verification required
• Maintenance: Scheduled system updates

Most pending transactions resolve within 24 hours.

Try these troubleshooting steps:

1. Force close and restart the app
2. Check your internet connection
3. Update to the latest app version
4. Clear app cache and data
5. Restart your device
6. Contact support if issues persist